If for every case the client wouldn’t be satisfied by his purchase, the item must not be worn , they could be returned for a size change or a refund within 28 days of the item delivery. The security string over the items could not be cut or broken.
The RETURN INSTRUCTIONS
To request return authorization, you must sign in to your personal area on the site, select the items to be returned and indicate the type of compensation you want. Once completed DUE DI PICCHE RECYCLED will send a confirmation email, containing your return authorization number and instructions for returning the goods.
You can find the courier for return, in the mail sent by DUEDIPICCHE.
The return authorization number must be written on the shipping label, which must be filled as indicated in the authorization mail received by DUEDIPICCHE returns ward. The courier will bring a waybill at the good pickup..
Return is free when it is sand by the courier indicated by DUEDIPICCHE
In the case the return would be sent by a different courier, costs will be fully covered by the client.
There are three kind of compensations.
You can change only as long an item for a different color or size, if it would be available. The new garment can be returned using the same procedure.
as far as we receive and process your item, we will send you a product code considering the products refund full value, to use in further purchases.
The Store Credit: can only be used once within 3 months from the moment of the return , it cannot be cumulated with other Store Credit and it must be used entirely in an order of equal or greater value.
the refund will be made as soon as the goods arrives at the DUEDIPICCHE RECYCLED warehouse, and after the garments will be verified.
For orders paid by credit card, the refund will be available to customers in about 15 days, and will be visible to the next credit card statement. The timing can vary slightly depending on the Bank of the credit card used.
For orders paid through Paypal or by bank transfer, the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Amount differences due to exchange rate fluctuation will not be refunded. The return shipment must be made within 28 days of receiving your order.
TERMS AND CONDITIONS
The security thread present on articles that you return must not be neither cut nor broken. The garments must not have been worn, washed or altered and must not show any sign of use. The soles of footwear must be in perfect condition and must not show any signs of any kind.
Each piece must be returned including all tags, packaging and original accessories (dust bags, hangers, garment bags, etc.) received with your order.
All shoes and accessories must be returned with their original box, which is considered an integral part of the product itself and that should not have been damaged in any way, altered, nor used e/o as a single outer packaging.
Returns must be shipped inside the DUEDIPICCHE RECYCLED box.
In the case that the customer receives imperfect merchandise, or there are errors in shipments by DUEDIPICCHE RECYCLED, you are required to follow the same instructions above. DUEDUPICCHE RECYCLED reserves the right to request photographic evidence before authorizing returns for defective merchandise and bear the shipping costs to return the goods at his premises.
Swimwear and underwear (Bikini, briefs, boxers etc.) should be tried on your underwear. Return of such items will be refused and returned to the customer in case the transparent label of hygienic protection is removed, or the garments show signs of use.
Returns authorized by DUEDIPICCHERECYCLED.COM ,must be shipped from the same country in which the original order was delivered.
DUEDIPICCHERECYCLED reserves the right to not accept returns shipped via couriers different than that indicated in the return email with instructions, and if delivery would involve additional costs for DUEDIPICCHE RECYCLED or requires pick up at a branch of the same courier.
DUEDIPICCHE RECYCLED also reserves the right to refuse unauthorized returns, or otherwise do not comply with all the conditions.
In these cases the goods will be returned to the sender at the original shipping address.
The eventual acceptance of such returns involves a charge equal to 10% of the value of the returned merchandise.
For all aspects not specifically expressed, they are regulated by the European regulations for distance selling.